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Store Policies

Shipping Policy
SHIPPING AND HANDLING

  • Orders are usually processed within 1-3 business days (ie Monday – Saturday). Some orders, such as customized/personalized orders, or pre-order items, may take longer ( 7 to 10 ) days. ‘We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
    If you'd like to request a specific delivery time or change in address please email us at abhishasilver@gmail.com or call/whatsapp us at +91 9867333220. Once an order is shipped, we will unfortunately not be able to make any changes to your order.

  • We Ship via Bluedart, Fedex, E-Com Express, Delhivery, Amazon, Xpressbees, Shadow-Fax and Speed post for all domestic pincodes via our shipping aggregator Shiprocket. You will be notified via E-mail and Message once your order ships from our warehouse with a Tracking Number.  You will also be notified when your parcel is out for delivery in your local area.

  • While we cannot provide any guarantees on behalf of third party logistics firms, we will send you an email and SMS when your parcel is out for delivery in your local area. We will also constantly follow up on your behalf with the logistics firms towards ensuring that your item is delivered to you at the earliest. Please don't hesitate to contact us if you are facing any issues with the receipt of your parcel.

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Return Policy

RETURNS AND REFUNDS

Return Policy: We does not accept returns. Exchanges can be made and accepted if the order is damaged in transit or received a different product. In this case the client has to Courier us back the product with original packaging and bill from their side. As currently we don't have pick up facilities available.

Keep all items (Including the Invoice) in a package. Please be sure that all items that are to be exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.

We are not liable for any EXCHANGE that we were not notified within same day of receiving the product and the courier has to be done in a day.

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NO EXCHANGE WILL BE GIVEN IN THE FOLLOWING CASES:

 

  • Incorrect or outdated delivery address.

  • Incorrect address format including any form of a PO Box address.

  • After 3 failed delivery attempts by our respective courier agent.

  • Package refused by recipient.

  • Sizing issues. Thus please review our size guides carefully before making your purchase.

  • Products returned in a used or damaged condition.

  • Minor colour and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.

  • If the jewellery is not faulty or damaged.

  • Sale products will not be exchanged or refunded.

 

WE DO NOT HAVE MONEY REFUND POLICY IN ANY CASE. IF APPROVED FOR EXCHANGE BY TEAM SOHAN JEWELLERS,  IN CASE SAME PRODUCT IS NOT AVAILABLE CLIENT CAN CHOOSE ANY OTHER PRODUCT OF SAME AMOUNT OR ABOVE BY PAYING DIFFERENCE AMOUNT.

 

Exchange Policy : Any special case of Exchange if approved by Team Sohan Jewellers the courier charges has to be borne by Customer and the new product will be dispatched only after receiving the original product. In case of any SIZE ISSUES we don't do exchange so please check sizes accordingly in the size charts before placing the order.

 

All the exchanges are to be sended on :

ABHISHA SILVER

C/O. ABHISHEK BHANDARI, E-60, NEW BAJRANG COLONY, BIJAINAGAR, AJMER, RAJASTHAN - 305624

MOBILE NO.: +91 9867333220

 

Payment and Billing:

We accept all Debit and Credit Cards for Visa/Master Card/Rupay, NetBanking, All UPI Apps, Google pay, Paytm and Cash On Delivery.  

 

For Returns:

  • Please inform us within 1 days of receipt of order

  • A photograph should be sent as proof for damaged or incorrect product, where our office will authorize the return.

  • Our office should be contacted as a guide for the method for return

For Exchanges :

  • Genuine quality issue

  • Packages lost in transit

  • Wrong items shipped to you

No Refunds :

  • Incorrect or outdated delivery address.

  • Incorrect address format including any form of a P.O. address

  • After 3 failed delivery attempts by our courier agencies.

  • Product returned in a used or damaged condition.

  • Minor color or design variation Due to monitor settings. There might be some variations from photographs at our website to how the product looks physically.

Terms and Conditions

Our Policy

Please read the following terms and conditions very carefully as your use of this service is subject to your acceptance and compliance with the following terms and conditions. By subscribing to or use any of our services you agree that you have read, understood and bound by the terms, regardless of how you use the services.

 

The terms are subject to change without any prior notice. In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website.

 

We reserve the right to refuse or cancel orders at any time, including orders containing incorrect pricing, incorrect product descriptions or when ‘Sohan Jewellers’ finds the abuse of its policies.

 

The Content of the site can be modified at any time and all the information provided is basic for your general use only. The color, size and other variations of the products may appear larger or smaller due to monitor settings and photography techniques.

 

Cancellation of Orders If any suspicious or fraudulent orders are detected, we reserve the right to cancel any such past, pending or future orders without any liability.

 

The Gold and Silver prices are not constant and they change according to international laws so our prices will vary accordingly.

 

Abhisha Silver strongly recommend that you read these ‘Terms And Conditions” and also read all the information contained on the site in other pages referred to in its document.

 

We are not responsible for any product which is broken or damaged after it is received and signed by the recipients, we will be held responsible for damaged pieces or lost pieces during transit.

 

The returns and refunds will also limited to only the damaged or defective pieces. Once the order is dispatched it cannot be cancelled or the client has to mail us on sohanjewellersbjnr@gmail.com or whatsapp us on +91 9867333220 and when parcel will reach us again than only the amount will be refunded.

 

We advise you to regularly check for any amendments or updates to the “Terms and Conditions” in this user agreement.

 

You must read, agree and accept all of the “Terms And Conditions” contained in this user agreement.

Privacy

Your Information Is Safe with Us

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

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What we collect

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We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

 

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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